Formal complaints regarding editorial conduct or breach of policy should be sent to our dedicated desk address. The message must state the alleged breach and cite the relevant section of this editorial policy.
The editorial standards committee acknowledges all complaints within two business days. The committee investigates the matter, questions the editorial team, and provides a written decision within ten business days.
If a reader is unsatisfied with the committee ruling, the complaint may be forwarded to our external legal counsel for review. The external reviewer examines whether the newsroom followed its published standards and issues a binding resolution.
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